Answers, before you ask
If your question isn't here, email support or book a 30-minute call — typical response within 1 business day.
General
What file formats can I upload?
CSV and XLS/XLSX for catalog, inventory, price, and discontinued updates — uploaded directly from your computer. AI mapping suggestions cover whatever column structure you already use (you review and approve the map), and resellers pull catalogs as Excel or JSON downloads, inventory as CSV, Excel, or JSON exports, or read the same data through the API.
Where is my data stored? Who owns it?
Your catalogs, images, and customer lists are stored on AWS infrastructure, with integration credentials encrypted at rest. You own everything you upload — we never sell, share, or train models on your data.
Can I export everything and leave?
Yes. Every catalog can be downloaded as Excel or JSON at any time, product images as a ZIP, and the API reads the same data — no support ticket needed. No lock-in, no export fees.
How long does onboarding take?
There is no migration project: upload a spreadsheet, review the AI mapping suggestions, build a catalog, and share it. Every plan includes a one-on-one onboarding call so the founder personally walks you through AI mapping, Catalog Rules, and reseller setup.
Pricing & Plans
Can I change or cancel my plan anytime?
Yes — upgrade, downgrade, switch between monthly and annual, or cancel from the Stripe-backed billing portal in your account. Yearly billing saves about two months. Cancel anytime; you keep access until the period ends.
Catalog Sharing
Will competitors see my pricing?
No. Only resellers you've approved (directly or through the marketplace) can see prices. Catalog-level rules control the products and pricing data included in each shared catalog, and MAP, MSRP, cost, and other price roles stay private — visible only to the partners you share them with.
Do you support international resellers and timezones?
Yes. Every user — vendor or reseller — sets their own timezone, so promo windows, restock ETAs, and message timestamps display correctly worldwide. Catalogs and feeds are delivered in formats every reseller stack can consume.
Catalog Imports
What if my source file format changes?
Known columns arrive pre-mapped from your saved Column Patterns, and AI suggests matches for anything new or renamed — you review and approve the map before the import runs. Your AI mapping rules and import rules carry over, so your defaults, replacements, validations, and exclusions keep applying every time a new file lands.
Can AI clean up my spreadsheet or write product titles and descriptions?
Yes, with the AI File Builder: drop in a CSV or Excel file and say what you need. The AI plans the new file from your headers and first rows, and writes titles and descriptions from the facts in each row, keeping the ones your file already has. The app copies and cleans everything else exactly as planned. You check a preview, then download the file or add it to Source Files. It is an add-on for any plan, or works with your own OpenAI key.
Still deciding? Try it on your own catalog.
14-day free trial with a one-on-one onboarding call included on every plan.