Resolve questions where the work happens
The problem with email isn't the writing — it's that the conversation lives nowhere near the thing it's about. InventaCloud attaches conversations to the work: every purchase order carries its own thread, every marketplace access request opens a dialogue, and direct messaging connects vendors and resellers — all with read tracking and notifications, so nothing decays in an inbox.
Where conversations live
- On purchase orders Questions, changes, and cancellation requests thread directly on the order — context included by definition.
- On access requests Every marketplace request opens a private thread — negotiate terms and ask questions before you approve.
- Between companies Direct vendor-reseller messaging continues after approval — the relationship keeps its channel, not just its transactions.
- With receipts and alerts Read tracking shows what's been seen; unread indicators and email notifications make sure the answer finds its person.
Chat & Tasks in Context
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Alex (Demo Reseller) ProductCan you confirm the price for SKU DEMO-00123? It looks different from the vendor file.
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Maya (Demo Vendor) ReplyUpdated — the correct price is $9.99. Please review.
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Task ResolvedPrice review for DEMO-00123 completed and closed.
Why teams use it
A question asked on PO-2026-0455 needs no preamble — both sides are already looking at the same order.
Order questions stop competing with newsletters. Work conversations live in the workspace, tracked and findable.
Receipts end the 'did they see it?' cycle — you know when a message landed and when it was opened.
From first access request through years of orders, the conversation history stays attached to the partnership.
What's included
Good to know
This isn't a general team-chat replacement and doesn't try to be. It's the conversation layer for catalog commerce — attached to orders, requests, and relationships, where a thread's subject is never in doubt.
Conversations follow the same tenant isolation as your data: a thread exists between the two parties it belongs to, visible to them and no one else.
Works together with
Related written guides
Common questions
Do messages trigger emails?
Yes — new messages and order events send email alerts with unread tracking in the app, so conversations move even when one side isn't logged in.
Can I message a reseller before approving them?
Yes — every marketplace access request opens a private thread immediately, so you can ask about their business and agree terms before granting catalog access.
Is this meant to replace our team's Slack or Teams?
No — internal team chat stays where it is. This is the vendor-to-reseller conversation layer, attached to the orders and requests those conversations are about.
Build one catalog that works everywhere.
Start a 14-day free trial and see it working on your own catalog — onboarding call included.